Privacy policy

PRIVACY POLICY

Last updated: January 22, 2026

Song Tailor (“we”, “us”, “our”) operates this website and online store, including all related content, features, tools, products and services (the “Services”). Song Tailor is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection and use of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

  • Contact Information: name, billing address, email address, phone number

  • Payment Information: payment method details, transaction records, payment confirmations (processed securely by third-party payment providers)

  • Account Information: login details, preferences, and settings

  • Order Information: details related to your purchases, custom song briefs, order history, and communications related to your order

  • Communications: messages sent to us via email, contact forms, or customer support

  • Device & Usage Information: IP address, browser type, device identifiers, pages viewed, interactions with the Services

  • Cookies & Tracking Technologies: information collected via cookies or similar technologies

We do not knowingly collect sensitive personal data unless required to fulfill your order.

2. SOURCES OF PERSONAL INFORMATION

We collect personal information from the following sources:

  • Directly from you when you place an order, contact us, or use the Services

  • Automatically through your interaction with the Services (cookies, analytics tools)

  • From Shopify and service providers acting on our behalf

  • From third-party partners where permitted by law

3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

  • To Provide and Operate the Services: process orders, create and deliver custom digital songs, manage payments, and provide customer support

  • Account Management: maintain user accounts, communicate order updates, and manage preferences

  • Personalisation & Improvement: improve our Services and tailor user experience

  • Marketing & Communications: send promotional emails (you may opt out at any time)

  • Security & Fraud Prevention: detect and prevent fraudulent or unauthorized activity

  • Legal & Compliance: comply with applicable laws, enforce our Terms, and protect our rights

4. HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information in the following circumstances:

  • With Shopify: as our e-commerce platform provider

  • With Service Providers: payment processors, email services, analytics providers, and IT services

  • With Marketing Partners: where permitted by law, for advertising and remarketing purposes

  • For Legal Reasons: to comply with legal obligations or protect rights and safety

  • Business Transfers: in connection with a merger, sale, or restructuring

We do not sell personal information.

5. RELATIONSHIP WITH SHOPIFY

Our Services are hosted by Shopify. Shopify processes personal information related to your use of the Services and may collect data across different merchants and platforms to provide enhanced features.

For more information on Shopify’s data practices, visit:
https://privacy.shopify.com

Depending on your location, you may exercise certain rights directly through Shopify’s Privacy Portal.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate and improve the Services, analyze usage, and support marketing efforts. You can manage cookie preferences through your browser settings.

7. THIRD-PARTY LINKS

The Services may include links to third-party websites. We are not responsible for the privacy practices or content of those websites. Accessing third-party sites is at your own risk.

8. CHILDREN’S DATA

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. SECURITY AND DATA RETENTION

We implement reasonable technical and organizational measures to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services

  • Meet legal and accounting obligations

  • Resolve disputes and enforce agreements

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the following rights:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Request data portability

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

You may also opt out of marketing emails at any time using the unsubscribe link.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred outside your country of residence. Where required, we rely on approved safeguards such as Standard Contractual Clauses to protect your data.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Song Tailor
Email: support@songtailor.co.uk
Address: 124 City Road, Song Tailor, London, EC1V 2NX, United Kingdom

For the purposes of data protection laws, Song Tailor is the data controller of your personal information.